Return & Refund Policy

Returns and Exchanges:

  • Contact us within: 7 days of delivery
  • Ship items back within: 14 days of delivery
  • We do not accept canceled orders.
  • Because all items are custom made, we cannot accept returns, refunds or exchanges.
  • We cannot accept returns or exchanges for custom or personalized orders, unless they arrive damaged or defective.
  • However, we will refund or replace the item ASAP if there is a mistake on our part. In such case, please email us proof of the error. (A photo will work)

You will be eligible for refund or replacement if:

  • T-shirt size is wrong (you wanted size A, we sent size B) and you have proof.
  • T-shirt color is wrong (you wanted color A, we sent color B) and you have proof.
  • Text color is wrong (you wanted color A, we sent color B) and you have proof.
  • Design is wrong (you wanted design A, we sent design B) and you have proof.
  • Text is wrong (you wanted text A, we sent text B) and you have proof.
  • We provide size charts in each listing. Always check your size before placing your order. We cannot do a refund or exchange if the incorrect size is ordered.
  • The best way to ensure correct size is to measure a shirt/tank that currently fits well and comparing it to our size chart that are included on each listing.
  • Due to monitor differences, actual colors may vary slightly from what appears in the listing.
  • If there is a problem with your order, please contact us at support@laurajoscreations.com

Refunds:

  • Once your defective or damaged return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@laurajoscreations.com.
Sale items:
  • No returns, exchanges or refunds accepted.

Shipping:

  • To return your product, you should mail your product to: PO Box 157, Grindstone, PA, 15442, United States.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your replacement or exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item.